What are your customer service hours?

We are open Saturday to Thursday from 10 AM to 11 PM, and Friday from 2 PM to 11 PM ({{countryName}} local time, GMT +4). If you have any questions or need assistance, feel free to reach out using our Contact Us form, our team will get back to you in no time!

How can I contact customer service?

You can reach us in several ways:

1. Contact Us Form: Complete the Contact Us form on our website, and we’ll get back to you within 24 hours.
2. Live Chat: For immediate assistance, just click the live chat feature on our website.
3. Phone: Give us a call at {{gcsPhoneNumber}} for direct support.

We're here to help and look forward to assisting you!

How can I file a complaint?

You can easily file a complaint about your order using our website's chatbot. Just follow these simple steps:

1. Click on the chatbot icon in the bottom right corner of the page.
2. Select the option that matches your issue.
3. Enter your order number and describe the issue so we can assist you better.

If you need more help, our live agents can assist you anytime through the chatbot, which is available 24/7 at your convenience!

For issues unrelated to your order, please fill out our Contact Us form, and our team will get back to you within 24 hours. We're here to help!

How can I share feedback about my online shopping experience?

We would love to hear your feedback to help us improve our services!

Once your order has been delivered, you will receive an email inviting you to rate your shopping experience.

There will be an option for you to provide additional comments, suggestions, or recommendations.

We truly value your feedback and are committed to continuously enhancing our services based on your input. Thank you for helping us serve you better!

How do I report a technical issue on the website?

If you encounter a technical issue on the website, please reach out to our support team by filling out the Contact Us form.

When submitting your form, be sure to include all relevant details, such as:

• Your browser type
• Your device
• A description of the issue

This information will help us assist you more effectively.

What do I do if the app is not working?

Ensure that you have the latest version of the app installed. If the app still does not open after updating, please reach out to us via live chat or fill in the "Contact Us” form, and we will get back to you within 24 hours.